We’re committed to providing exceptional service across all our utilities — Electricity, Gas, and Water. But if something hasn’t gone quite right, we’re here to make it right. Your feedback helps us grow and serve you better.
You can reach us through any of the following channels:
Phone: 02071268542
Email: complaints@reonenergy.co.uk
Please include your full name, business name (if applicable), contact details, and a clear summary of the issue you’re experiencing.
As soon as we receive your complaint, it will be assigned to an account manager. You’ll receive a confirmation email or letter outlining our process.
Your account manager will be in touch to discuss your concerns and start working toward a resolution. We aim to resolve all complaints within 7 working days.
We log all complaint details for transparency and future reference. We’ll explain what went wrong, how we’re fixing it, and offer a sincere apology along with any applicable corrective actions.
If you’re unsatisfied with the response or if the issue is not resolved within 7 working days, your case will be escalated to a senior manager, who will personally review your file and contact you to reach a fair resolution.
If you’re a domestic customer, microbusiness, or small business and your complaint has not been resolved within 8 weeks, or we reach a deadlock, you can contact the Energy Ombudsman for an independent review.
Visit: www.energyombudsman.org
The Ombudsman’s decision is binding on us but not on you, so you’re always free to seek additional guidance if needed.
If you’d like impartial support at any stage, Citizens Advice is here to help.
Call: 0808 223 1133 (free)
England & Wales: consumer/energy
Scotland: scotland/consumer/energy
If your complaint relates to a service provided by a third-party partner or broker, we recommend contacting them directly first. However, if you’re unsure where to start, we’re happy to guide you.
• Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
• Energy Ombudsman is impartial and free to use
• Energy Ombudsman can be contacted in the following way:
• Name: Energy Ombudsman
• Website: www.energyombudsman.org
• Email: enquiry@energyombudsman.org
• Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
• Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF
Let’s Build a Smarter Energy Future — Together.
Reach out anytime — we’re ready when you are.
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